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Saumitra Swarnkar : Business Analyst

  Topic » Professional profile » others
Post By : Saumitra Swarnkar At 2010-07-24

saumitra.swarnkar@gmail.com

 

Value to an organization 

Dependable, responsive and collaborative professional with an MBA (Systems and Marketing major) and more than 3 years of proven skills in managing the full spectrum of functions and processes in the capacity of Pre-Sales Consultant with Wipro Technologies/IBM and as Business & Operations Analyst with IBM.

A quick learner, with an ability to work under pressure and ‘stretch’ to deliver multiple tasks effectively.

Creative problem solving, long-term relationship building and high analytical skills along with excellent Presentation, Documentation and MS Office skills. 

Professional Experience

WIPRO Technologies Ltd., Gurgaon, India                                                                                                            

Consultant Pre-Sales 

Part of the System Integration team for Wipro Infotech, responsible for providing Consultancy and Pre-Sales services  

  • Advisory Services -
    • Coordinate all Integrated Building Management System projects across all LOBs in India and Middle-East working with minimal supervision
    • Interface with remote clients and suppliers for supply, system prototyping and testing, installation and commissioning of various BMS products
    • Identify and prioritize opportunities in Network (Voice, Data and Video), Datacenters and System Integration domain and engage in consultative solution selling
    • Plan and facilitate negotiations to reach agreements and commitments
    • Organizing customer workshops to drive partners & customers to clearly understand the role, scope and future of Building Management Systems
    • Oversee the complete sales cycle including scope and design phases and implementation.
  • Proposal Management - Research, organize, write and edit proposals in response to client-generated RFPs
    • Taking a lead role in preparing responses to various RFPs in the Infrastructure and SEZ domain
    • Ensuring client deadlines are met with high quality deliverables, coordinating / executing the solution design
    • Establishing technical relationship with key architects (both System Integration architects as well as Partner/Customer architects, including leading System Integration consultants around the world).  
    • Work with partners and implementation teams to ensure they are well positioned to deploy in time with quality.
    • Reviews with other team members to ensure cross-business units functionality of the new deliverables

IBM India Pvt. Ltd., Bangalore/Gurgaon, India                                                                                            June 2006 – January 2008 

Pre-Sales Consultant

Part of the Client Engagement Team for IBM – Bharti (Airtel) Strategic Outsourcing Account, responsible for total customer relationship management with Bharti account. Bharti is an IBM Strategic Outsourcing Client in an innovative revenue sharing agreement.  

  • Client Engagement - Integrator of IBM before the client & vice-versa
    • To identify and prioritize opportunities and engage in consultative solution selling
    • Plan and facilitate negotiations to reach agreements and commitments
    • Make / continue Bharti a reference account for Transformational SO
    • Work on customer satisfaction Transformations and Projects
    • Develop an effective account plan with increase in revenue & wallet share by working on the variation orders, and customer satisfaction on the assigned account as the deliverables.
  • Proposal Management - Research, organize, write and edit proposals in response to client-generated and internal-generated RFPs
    • For various out-of-scope deals and change requests for the client, taking a leading role in the bid team to meet client deadlines with high quality deliverables, coordinating / executing the solution design

Business & Operations Analyst

Responsible for business process modeling/business process transformation and providing services in a multi-vendor, multi-protocol complex system environment. 

Work Profile: 

  • Identification of development opportunities by interacting with the business organization representatives, including executive management
  • Analyze process for areas of improvement and addresses the root causes of the current issues and pain points
  • Definition and documentation of business requirements and translating them into functional requirements
  • Capture the redesign requirements to develop the detailed process models in accordance with ITIL frameworks
  • Elaboration, follow-up of project plans, ensuring delivery of projects and managing incidents/escalations
  • Preparing business for change management arising out of transformation 

Key Achievement:

  • Performed the functional and business analysis for the replacement of the Asset Management systems for the Bharti project. Responsibilities included: processes definition, design of a centralized database, definition of the business objects, definition of the budget.

 

Education

    Indian Institute of Management, Lucknow, India  (2006)

    Post Graduate Program in Management (MBA), Major in Systems, Marketing

    University Institute of Technology, Bhopal, India (2003)

    Bachelor of Engineering (Computer Science and Engineering) 
     

Extra Curricular Achievements 

  • Founder, The Intangibles, the in house ad-agency of Indian Institute of Management Lucknow (2004-06)
  • Secretary, Students’ Council, IIM LucknowYour browser may not support display of this image.

 





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